Zendesk is a leading AI customer service and engagement platform that unifies multi-channel customer requests (email, chat, social, phone). It uses AI agents, ticketing, a knowledge base, and analytics to optimize support, reduce costs, and boost satisfaction.
Intercom is an AI-first customer engagement platform that unifies support, marketing, and sales. It features the AI chatbot Fin for 24/7 instant support, proactive customer messaging, and a unified omni-channel inbox to boost efficiency and drive business growth.
